FAQs

You will receive an order confirmation email to the email address you provided with a receipt. Be sure to check your spam folder as well for an order confirmation. Also make sure you enter the correct email address. A misspelling can affect whether you receive an email confirmation or not.

If you placed an order and would like to add or remove an item, you will have 4 hours from when you placed your order to cancel your order as we do not have the ability to add or remove items from your order. Please notify us within the 4 hours that you have placed your order or we will not have the ability to cancel it as we process items pretty quickly. It will be out of our hands and on it's way to you.

Once your order is ready to be shipped, you will be given a tracking number to where you can keep track of your order. Some orders require signature confirmation (unless you click on the option to not require signature), so be sure to make proper arrangements to receive your order.

With emails you are able to find out what's new with Obsidian Herbal Health as well as find out about future promotions before anyone else. We let those who subscribe via email gain access to our limited editions before they are announced anywhere else. That is why many of our limited editions tend to be sold out.

We ship all over the world.

Yes, we do ship to P.O. Box addresses.

Please note that Obsidian Herbal Health ships all international packages "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by Obsidian Herbal Health and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to Obsidian Herbal Health, we will not resend your package and instead issue a store credit in the amount of the subtotal of your order (not including shipping fee).

We ship to the address provided. You have 4 hours to contact us within the processing time to provide us with the correct address. If you paid with Paypal and have a wrong shipping address on file with them, you will need to contact them and make sure that your address is updated with them before we can ship out to that address or it will be shipped out to the address provided within Paypal. We only ship to the address provided within Paypal.

Only one coupon code per purchase when discount code is available.

We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.

Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Please look at the terms and conditions of the discount code to make sure this offer is still valid. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.

Our gummies sell out super quickly due to such a high demand and on occasions the gummies you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

Ohh.. has a 30 day money back guarantee. No questions asked.

Ohh..has a 30 day money back guarantee minus shipping costs.

We are unable to process exchanges at this time. You can return the unused product within 30 days for a full refund.

Once the item has been shipped, it is no longer in our hands. You will need to contact the delivery company specified within the order with the tracking number provided to gain more information. If signature confirmation shows that it was signed for, you will need to contact them

You will need to contact the delivery company to make arrangements to pick up the item. You can also go on their site or contact them to schedule redelivery.

It is the customer's responsibility to make arrangements to receive their package with the delivery company. If it is shipped back to us and you want us to ship it back to that same address or a different address, you will need to pay to have the item reshipped.

You will need to contact the delivery company to make arrangements to pick up the item. You can also go on their site or contact them to schedule redelivery.

If you provided the wrong shipping address and need the item reshipped to you, you will need to pay the shipping fee to have the item reshipped.

Preorder now means the item will be available to ship on that date. The date stated is when the item ships. You are charged to reserve your item for that ship date.